FAQ

What if i recieve the wrong size or colour?

Please check your order carefully, as mistakes can be made from your end while placing ordr, and clarify whether the mistakes was by you or us. If you have chosen the wrong size or colour you may apply for an exchnage (remember that exchange conditions must be met), at which you will pay for the postage fee for both returning and receiving new items. If the mistakes was from our end, we'd gladly accept your return (once again, return conditions must be met) and we will cover the postage for both you returning the items and us sending you the correct items.
When will my order be shipped out?

Orders are usually packaged and shipped out during working hours on Monday to Friday. Please allow 48 hours after you have placed your order for us to ship it out.
Am I able to track my parcel?

All orders come with a tracking number. A tracking number will be available upon request.
Are items true to Australian standard?

All our items are in Australian size standard. They are true to size unless specified. But please ensure you refer to the size charts and confirm your size. If you receive your products and it is not the right size, please complete an exchange form.
How can i get in touch with you?

If you have any further questions our dedicated team are able to be reached via Email: nishrathelabel@gmail.com